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PAYMENT AND CANCELLATION POLICIES

Please note Gaia Hotel & Reserve offers all services and amenities expected of a 5 Star Hotel under international standards. We are a wireless property; therefore, internet is available from all locations, as well as computers in our business center. We are proud to offer our 5-star La Luna Restaurant, our World Class Terra Spa, and a full fitness room for guests to use. We also feature a beautiful 3-tiered cascading pool with food and drink service, and magnificent rain forest and ocean views. All guests are invited to join the guided tour of our Private Nature Reserve.

1. Check out time is 11:00 a.m. and Check-in time is 3:00 p.m. However, Gaia Hotel & Reserve will make best efforts to accommodate guests prior to the official check-in or after the official check out time when requested, and subject to availability.

2. Rates are quoted for double or single occupancy per bedroom per unit. Published rates are subject to 13.00% tax or applicable taxes at the time if such should change. An extra charge of $77.50 plus taxes will be applied for each additional guest. An additional guest is defined as a person in addition to the allotted double occupancy per bedroom per unit. An additional charge of $200.00 daily will be applied for smoking within the unit.

3. Gaia offers 22 adults only units. Our Loft Suites provide a semi-private pool only accessible for these three specific units. The minimum age child is 13 years. Exception may apply upon previous conversation and written consent of our reservations department.

4. All direct reservations require payment in full at time of booking. Payments not expedited immediately are subject to cancellation without further notice. Agency bookings can be subject to special terms, please consult our reservation department for details.

5. Payments are received in US DOLLARS only and may be paid by Visa, Master Card or American Express. Direct deposits, wire transfers or personal checks must be previously arranged with our reservation department, and proof of bank transactions must be sent by fax to +506-2777-9126 or via email to: reservations@gaiahr.com.

6. Season dates can vary year from year, but overall Low Season can be considered from May 01st through December 19th, Peak Season from December 20th through January 03rd, and High Season from January 04th through April 30th.

7. Room reservations that fall on December 31st will incur a mandatory charge per person for our New Year Eve celebration. Please consult our reservation department for more information and pricing.

8. Cancellations must be made in writing and sent via email to reservations@gaiahr.com, and all cancellations must be confirmed as received by Gaia Hotel & Reserve to be considered valid.

9. The modification or cancelation policies for direct reservations, that is to say, made through our website, via email to reservations@gaiahr.com or phone call with our agents, are based and vary according to each of our rate plans. The Regular Rate allows the cancelation without penalty as long as requested at least 15 days prior the arrival, in which case we will refund 100% of the reservation cost, the Hotel Voucher Rate and Extended Stay Rate allows the cancelation without penalty as long as requested at least 15 days prior the arrival. However, for dates of stay that are partially or entirely within the Peak Season it is required that the modification request is made with a minimum of 30 days in advance, and in which case a travel voucher for the cost of the booking is granted to reschedule the stay for future dates, monetary refunds are not applicable for these rates. Finally, the Non-Refundable Rate do not allow refunds of any kind regardless of the circumstance, as such, any modification or cancelation is subject to 100% penalty. The Packages manages the same policies of the Hotel Voucher Rate and Extended Stay Rate as stated in the previous paragraph.

10. No-Show and/or unused room nights, and/or early check-outs are NOT REFUNDABLE regardless of the season.

11. Due to our strict payment and cancellation policies we strongly recommend travel insurance. A selection of travel insurance carriers can be found at: www.insuremytrip.com.

12. Published Rates are subject to change without prior notice. All confirmed and fully paid reservations are exempt from any rate changes.

13. Please note that prostitution and the exploitation of underage people is not permitted in our premises. Guests who do not respect this policy will kindly be asked to leave with no refund due.

14. FORCE MAJEURE CLAUSE: Gaia Hotel & Reserve is exempted for the liability for failure to execute arrangements specified herein directly or indirectly caused by or in consequence of any conditions beyond human control, however, option to rebook will be offered as long as there is availability.

15. Regarding COVID-19, we are following measures and recommendations indicated by the Ministry of Health of Costa Rica, in order to safeguard the health of all that within our property; from collaborators, suppliers and, of course, our honored guests. In order to protect everyone in Gaia, the following measures are being applied:

a) All our collaborators comply with the hygienic measures established by the Ministry of Health of Costa Rica. Taking this into account, all employees are supplied materials to disinfect and clean at all times, such as gloves and masks which will be changed periodically, as each chore is concluded, thus reducing greatly any risk of infection.
At the moment that an employee has contact with a guest, direct or indirect, they will have protection and disinfectant material, thus protecting you, our guest. The company will carry out a daily control on the employees, checking their temperature, in case of any irregularity, it will be immediately sent to the nearest health center to proceed with the protocol established by the Ministry of Health of Costa Rica in case of suspicious cases. of COVID-19.

b) Gaia Hotel & Reserve is committed to following guidelines necessary, and thus, we will provide our guests face masks, hand washing sinks and alcohol gel in all the common areas of the property, hence, with individual responsibility, the objective of protecting all who could share the Gaia environment will be achieved.

c) In relation to the transport service, both in our golf carts and in our vans, a process of cleaning and disinfection of seats and armrests will be carried out with each change of guests. In addition, for golf carts used for internal transportation, we have decided not to mix unrelated guest groups.

d) Our rooms are subject to rigorous cleaning by our housekeeper department, who will have all the necessary protection, cleaning and disinfection equipment. Each room that has been occupied and is no longer occupied will undergo a deep and thorough cleaning process to ensure the health of the guests that occupy it in the future. Additionally, sorry but we have decided that the visit of external clients to the rooms is prohibited, due to the potential problem that this may cause.

e) Our La Luna Restaurant will require daily reservations in order to ensure space at our facility. This policy will guarantee a distance of two meters of social distancing whether waiting or having dinner at La Luna.

f) Our Terra Spa will require prior reservation for any appointment, treatments are performed in private rooms which will be disinfected after each service. Both the therapist and the client must use a mask, in addition the therapist will proceed with the service with gloves.

g) Our Gym is available to all guests and the equipment will be used respecting a distance of two meters between guests. The equipment will be disinfected before the client makes use of it, as well as afterwards, please notify us at the end of the routine and indicate to us the equipment used.

h) Our tour of the Nature Reserve Gaia will be limited to a maximum of 6 people or a family unit if it has more than 6 people in order to maintain an adequate distance between each guest group. Additionally, it is recommended that any tour contracted through us or third parties, comply with the recommended social distancing guidelines.

i) Our pools are distributed in five separate areas perfectly suited for social distancing. Our reading/sunbathing areas have a distance of two meters from one group of guests to the other.

— Políticas Abril 2020 —

 

Please note that Gaia Hotel & Reserve offers all the services and amenities expected of a 5 Star Hotel under international standards. We are a wireless property; therefore Internet is available from all locations, as well as hardline computers in our reception. We are proud to offer our 5-star La Luna Restaurant, our World Class Terra Spa, and a full fitness room for guests to use. We also feature a beautiful 3-tiered cascading pool with food and drink service, and magnificent rain forest and ocean views. All guests are invited to join the guided tour of our Private Nature Reserve with a visit of the reintroduction program of the Scarlet Macaw.

1. Check out time is 11:00 a.m. and Check-in time is 3:00 p.m. However, Gaia Hotel & Reserve will make best efforts to accommodate guests prior to the official check-in or after the official check out time when requested, and subject to availability.

2. Rates are quoted for double or single occupancy per bedroom per unit. Published rates are subject to 13.00% tax or applicable taxes at the time if such should change. The standard room rate includes two daily – a la carte – breakfasts per bedroom per unit served at our restaurant. An extra charge of $85.00 plus taxes will be applied for each additional guest. An additional guest is defined as a person in addition to the allotted double occupancy per bedroom per unit. An additional charge of $100.00 daily will be applied for smoking within the unit.

3. Gaia offers 22 adults only units. Our Loft Suites provide a semi-private pool only accessible for these three specific units. The minimum age child is 13 years. Exception may apply upon previous conversation and written consent of our reservations department.

4. All direct reservations require payment in full at time of booking. Payments not expedited immediately are subject to cancellation without further notice. Agency bookings can be subject to special terms, please consult our reservation department for details.

5. Payments are received in US DOLLARS only and may be paid by Visa, Master Card or American Express. Direct deposits or wire transfers must be previously arranged with our reservation department, and proof of bank transactions must be sent by fax to +506-2777-9126 or via email to: reservations@gaiahr.com.

6. High Season is considered from January 1st through April 15th, 2018. Green Season is considered from July 1st through August 20th, 2017 and from November 20th to December 19th. Low Season is considered from April 11th through June 30th, 2017 and from August 21st to November 19th.

7. Room reservations that fall on December 31st will incur a mandatory charge per person for our New Year Eve celebration. Please consult our reservation department for more information and pricing.

8. Cancellations must be made in writing and sent by fax to +506-2777-9126 or email to reservations@gaiahr.com, and all cancellations must be confirmed as received by Gaia Hotel to be considered valid.

9. For cancellations during HIGH, GREEN and LOW SEASON requests must be received in writing 15 days or more prior to arrival to avoid penalty. For cancellations during PEAK SEASON requests must be received in writing 31 days or more prior to arrival to avoid penalty of 100% of total stay cost.

10. Cancellations requested in writing 15 days or less prior to guest arrival during HIGH, GREEN AND LOW SEASON, or 31 days or less prior to guest’s arrival during PEAK SEASON are considered NON-REFUNDABLE or forfeiture of the full prepayment. Late bookings are NON-REFUNDABLE after the credit card charge has been processed.

11. NO-SHOW and/or un-used room nights, and/or early check-outs are NOT REFUNDABLE regardless of the season.

12. Due to our strict payment and cancellation policies we strongly recommend travel insurance. A selection of travel insurance carriers can be found at: www.insuremytrip.com.

13. Published Rates are subject to change without prior notice. All confirmed and fully paid reservations are exempt from any rate changes.

14. Please note that prostitution and the exploitation of underage persons is not permitted within the hotel grounds. Guests who do not respect this policy will kindly be asked to leave with no refund due.

15FORCE MAJEURE CLAUSE: GAIA HOTEL & RESERVE is exempted for the liability for failure to execute arrangements specified herein directly or indirectly caused by or in consequence of any conditions beyond human control. However, option to rebook is subject to availability of rooms covered by the dates of visit.

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