FAQ | Gaia Hotel and Reserve - Your Questions Answered

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FAQ

The answer is no. Low Season is not the same as our rainy season. The low season in Costa Rica starts slightly after Easter Week each year and that means lower tourist numbers in Costa Rica, better deals and emptier beaches and National Parks, but it does not mean that we will have rain every day. There is a rainy season in each destination of the country and the period depends on the region. Normally it means that we can expect great sunny mornings and some refreshing rain showers in the afternoon. But consider – the rainforest would not be as green and lush without a little rain. Check back with us on weather conditions for your travel period upon booking, but do not get scared off by online weather forecasts.

We like everyone to get to know the beautiful country of Costa Rica. However, this will not happen if you must cancel your stay last minute, because of visa or passport issues. It is important for you to check far in advance on the expiration date of your passport which should be valid for at least 6 months starting from the date you enter Costa Rica. Also, please check on the requirements of your home country to enter Costa Rica to avoid any last-minute surprises for example regarding necessary immunization.

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The USD is widely accepted in Costa Rica, so there is no need to get the local currency Colon before you arrive. There are ATM´s available in Quepos and Manuel Antonio to get cash and credit cards are widely accepted including VISA, MasterCard as well as AMEX. We suggest you exchange money either before your journey begins at a bank in your home country or upon arrival in a local bank. It is not recommended to exchange money at the airport as the exchange rate is not favorable.

Yes, absolutely. GAIA is nestled into its very own Nature Reserve which does not just host the reintroduction program of scarlet macaws, but also attracts a wide range of animals including the three monkey species: white faced monkeys, howler monkeys and squirrel monkeys, two-toed- and three toed sloths, iguanas, raccoons, and a wide range of bird species. We cannot promise that you will be able to see all the listed animals, but there is a good chance you will.

No, not at all. Our concept is “Barefoot Luxury”. As such, leisure and comfortable clothing is just fine considering the tropical warm climate.

Your reservation includes luxurious and organically produced bathroom amenities like shampoo, conditioner, body, and facial soap. These items you will not have to bring with you. At our front desk you can also inquire for toothpaste, toothbrush, razor/ shaving kit and sewing kit. Our bathrooms also provide hair dryer.

Our outlets are US standard. Depending on your country of origin please consider if you need to bring a converter or not. We will have some converters available at the front desk.

Yes, all our rooms provide a safety box which is large enough to store a regular sized laptop, a camera etc.

Yes, we are a non-smoking hotel and smoking is prohibited by Costa Rican law in all public areas which include our guest rooms. A $100.00 fee per day will be charged for smoking in a room. We do have one assigned smoking area on the entrance to the tunnel in the Clubhouse available for smokers

GAIA Hotel & Reserve is an adult- and teenager only property and we allow children from the age of 13 years. Please note that due to the open design with staircases and a 3-tiered infinity pool, our facilities are not suitable for younger children. We are glad to assist with recommendation for other properties in the area that are great family hotel options.

Yes, absolutely. We provide a full vegan and gluten-free menu to accommodate the major restrictions and dietary preferences. Please note that you can even inquire about a specific dish which might not be listed. If we have the ingredients available, we may be able to accommodate your wish.

There are many options to travel from the international airport of San Jose to GAIA or from any other destination in Costa Rica. We have listed you the main option on the page: Location. Feel free to contact us with your pickup location or flight information to assist you with options specifically available to your agenda and a price quote. Email: reservations@gaiahotel.cr

GAIA Hotel & Reserve is one of the few hotels in the area to provide a shuttle service daily from 8:00am to 4:00pm to its guests on complimentary basis to the National Park and the public beach of Manuel Antonio. Besides, the public bus has a bus stop right at the entrance of our property and the cost is approximately $0.70 per person per ride. We can also assist and call a taxi for you. No matter where you go to in Manuel Antonio or Quepos you should usually expect to be charged between $6.00 to $8.00 per ride.

Yes, we do. Our Jungle View Suite offers all comfort and provides for all requirements for guests with walking limitations or wheelchairs. Please contact us in advance to check availability in this specific room category.

The hospital of Quepos is located just at the outskirts of the area which is an estimated 10 minutes’ drive.

If you feel you would like to see a doctor during your stay with us, please only ask our front desk. We do have a medical center available on call 24/7. All international health insurances are accepted.

Yes, absolutely. Please consider that GAIA is a small boutique hotel, and our cancellation policies are strict. There are situations that are out of control like a last-minute work emergency or health situation. It is always recommendable to purchase insurance for your vacation, especially when you choose with us promotional rates or package deals which benefit the majority of our bookings. Upon reserving, we will send you further information.

In Costa Rica for restaurant and bar services a 10% service charge is already added to your final bill by law. All our services like spa treatments, transportation, excursions and other do not require a mandatory tip. It is up to your discretion if you like.

No, GAIA does not offer an all-inclusive plan. However, your reservation will include a variety of luxurious amenities.

Indeed, GAIA offers different laundry services. You will find the price list and the laundry bag in your closet. The service will not take more than 24 hours.

The hotel is located a short 7-minute drive from the National Park Manuel Antonio and the public beach. We offer a complimentary shuttle service daily from 8:00am to 4:00pm.

The main attraction and landmark in Manuel Antonio is known for the beautiful National Park and has the impressive biodiversity in the entire country. Besides, hiking the National Park which is a must on everyone’s to do list during their first visit, the area offers a wide variety of adventures and excursions. Please review Activities for all available options and tour descriptions.

Yes, we suggest providing our toll-free number. Once your family or friends call, we will transfer them to your room. Toll free number: 1-800-226-2515

Absolutely! At Gaia we provide you with complimentary WIFI with symmetric coverage of 150 Mbps in all guest rooms and public areas. We also provide two stationary computers in our front desk if you need to print out documents and have left your own at home. We have technical support on staff.

GAIA is one of the very view hotels in the area of Manuel Antonio that is pet friendly. We allow small breed dogs, however contact us with the exact information and we will assist you. A deposit of $100.00 is due at check-in which will be reimbursed if no damage occurred in the room.

Indeed, GAIA provides secure and complimentary parking at the entrance of the property.

Why consider our hotel and nature reserve for your next holiday? Gaia was naturally designed for privacy and, social distancing.

We are a small boutique 5-star luxury hotel on 15 acres of pristine jungle. The design and layout of our hotel is conducive to natural separation of guests. Privacy has always been one of our ultimate goals. So much so, that we have no long hallways papered with rooms and rooms; to reach your room the most you will pass will be two room and only one room in more than eighty percent of the cases. You will never feel as though the hotel is fully booked, even when it is, you will sense a feeling of privacy and space.

We have increased our restaurant capacity to 85 guests, of which we will only accommodate about half the availability in order to provide for proper social distancing. Tables are separated in a huge open floor plan. Our rooms, of which we only have 22, are spread out over 3 buildings with 2 pools to accommodate guests and 3 additional wading pools with 5 resting/tanning areas around the pools. Our spa facilities have 8 treatment rooms which are segregated and private.

You can be assured of coming to a country which has had minimal reported hospitalizations with no cases at all in our neck of the woods. A country where medical tourism is at the forefront of why people come to Costa Rica in the first place.

Regarding COVID-19, we are following measures and recommendations indicated by the Ministry of Health of Costa Rica, in order to safeguard the health of all that within our property, from collaborators, suppliers, and, of course, our honored guests. To protect everyone in Gaia, the following measures are being applied:

All our collaborators comply with the hygienic measures established by the Ministry of Health of Costa Rica. Taking this into account, all employees are supplied materials to disinfect and clean, as each chore is concluded, thus reducing greatly any risk of infection.
At the moment that an employee has contact with a guest, direct or indirect, they will have protection and disinfectant material, thus protecting you, our guest. The company will carry out a daily control on the employees, checking their temperature, in case of any irregularity, it will be immediately sent to the nearest health center to proceed with the protocol established by the Ministry of Health of Costa Rica in case of suspicious cases. of COVID-19. As of this publication, all employees have had a shot and a booster as a minimum of prevention. We must point out, that this has not been a required procedure, although they have complied with it on their own.
Gaia Hotel & Reserve is committed to following guidelines necessary, and thus, providing hand washing sinks and alcohol gel in all the common areas of the property, hence, with individual responsibility, the objective of protecting all who could share the Gaia environment will be achieved.
In relation to the transport service, both in our golf carts and in our vans, a process of cleaning and disinfection of seats and armrests will be carried out with each change of guests.
Our rooms are subject to rigorous cleaning by our housekeeper department, who will have all the necessary protection, cleaning, and disinfection equipment. Each room that has been occupied and is no longer occupied will undergo a deep and thorough cleaning process to ensure the health of the guests that occupy it in the future. Additionally, sorry but we have decided that the visit of external clients to the rooms is prohibited, due to the potential problem that this may cause.
Our La Luna Restaurant will require daily reservations to ensure space at our facility. This policy will guarantee two meters of social distancing whether waiting or having dinner at La Luna.
Our Terra Spa will require prior reservation for any appointment, treatments are performed in private rooms which will be disinfected after each service. The therapist will use a mask during the treatment, and in addition, the therapist will proceed with the service with gloves if such is requested by the guest.
Our Gym is available to all guests and the equipment will be used respecting two meters between guests. The equipment will be disinfected before the client makes use of it, as well as afterward, please notify us at the end of the routine and indicate to us the equipment used.
Our tour of the Nature Reserve Gaia will be limited to maintain an adequate distance between the guests in the group.
Our pools are distributed in five separate areas perfectly suited for social distancing. Our reading/sunbathing areas have two meters from one group of guests to the other.